Continuity of service at SF Planning

The impact of COVID-19 has now been felt by everyone in the country so this is a quick message from SF Planning to ensure that we continue to provide the service that all our clients would expect whilst prioritising the health of our employees, clients, and the wider community.

In line with government advice all our employees are now working from home, so both our Cheltenham and Gloucester offices are closed to visitors.

Emails and all incoming calls (land-line and mobiles) will be dealt with as normal no matter the location of our staff.  To clarify things for clients, you shouldn’t notice any difference with calls and emails.  Please continue to email us as normal, all the contact details for our staff can be found here.  If the matter is more urgent please call us, either on the usual numbers, or by using the contact details on our staff info pages.  All our numbers will continue to operate as normal.

With regard to meetings please consider holding meetings via our video services:

  • If a staff member has a mobile phone listed here then you will be able to use that to video call via Facetime or Whatsapp.
  • If a staff member does not have a mobile listed, or there are operational issues with Facetime or Whatsapp, then we have other methods to conduct audio and video conferencing.  Please get in touch with the individual member of staff to discuss options.  We are using Zoom for hosting conference calls, and to share screens. Instructions will be provided.

We are now carrying out outdoor site visits subject to appropriate social distancing.  We will endeavor to complete indoor site visits as soon as we are able.  In the meantime please send us photographs and videos of anything we need to see inside of a building.

We also request that if you are looking to post anything to us, please consider email first.  If that isn’t possible, please send post to our Cheltenham office only where we are still able to collect it.  Until further notice there are currently no postal collections taking place at our Gloucester office.

I hope that explains our approach clearly but if you have any further queries at all, please do not hesitate to get in touch with me directly.

Simon Firkins
Managing Director of SF Planning Limited
This message has been updated:
31 March 2020 at 15:00
25 March 2020 at 11:42am
24 March 2020 at 9:38am
10 June 2020 at 15:13

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